Refunds & Returns Policy

Last Updated: August 31, 2026

At Venice Optical, your satisfaction is our top priority. We understand that sometimes an order may not meet your expectations, and we want to make the return process as smooth as possible. Please read through our Refunds & Returns Policy below to understand your options.

1. Eligibility for Returns

We accept returns under the following circumstances:

The product arrived damaged or defective (e.g., broken frames, scratched lenses, incorrect prescription).
You received the wrong product (e.g., wrong frame style, wrong color, wrong size).
The product has a manufacturing defect not caused by the customer.

If you simply changed your mind or no longer need the item, you may still return it provided the product meets the condition requirements outlined below.

2. Return Conditions

To be eligible for a return, your item must meet the following conditions:

The product must be in unused, unworn condition with no signs of wear, damage, or alteration.
The product must be in its original packaging, including all boxes, cases, cloths, tags, and accessories that came with it.
Lenses must be free of scratches, fingerprints, or any signs of use.
Frames must not be bent, twisted, or otherwise modified from their original shape.
A proof of purchase (order number, confirmation email, or receipt) must be provided.

3. Non-Returnable Items

The following items cannot be returned or exchanged:

Products that have been used, worn, or damaged by the customer
Products with prescription lenses that were custom-made to your specific prescription (unless defective)
Products missing original packaging, tags, or accessories
Gift cards
Products purchased during a final sale or clearance event (clearly marked at time of purchase)

4. Return Window

You must initiate your return within 30 calendar days from the date you received your order. Returns requested after 30 days will not be accepted. The return shipment must be postmarked within this 30-day window.

5. How to Start a Return

Contact Us: Email us at info@veniceopticald.com or call us at +1 (310) 539-2449 with your order number and reason for the return.
Return Authorization: Our team will review your request and provide you with a return authorization and detailed return instructions within 1–2 business days.
Ship the Item Back: Carefully package the item in its original packaging and ship it to the address provided in the return instructions. We recommend using a trackable shipping method to ensure your return arrives safely.

6. Return Shipping Address

Venice Optical

23215 Hawthorne Blvd E

Torrance, CA 90505, United States

7. Return Shipping Costs

Damaged, Defective, or Wrong Item: Venice Optical will cover the return shipping costs. We will provide a prepaid return shipping label or reimburse your shipping expenses.
Change of Mind / Personal Preference: The customer is responsible for the return shipping costs. We recommend using a trackable shipping method, as we cannot be responsible for items lost in return transit.

8. Exchange Policy

We are happy to exchange your item for a different style, color, or size, subject to availability. To request an exchange:

Contact us at info@veniceopticald.com with your order number and the item you'd like to exchange.
Ship the original item back following the return instructions provided.
Once we receive and inspect the returned item, we will ship your new item within 1–3 business days.

Exchange Shipping Costs:

If the exchange is due to a damaged/defective/wrong item, Venice Optical will cover shipping for the replacement.
If the exchange is due to personal preference, the customer is responsible for the shipping cost of sending the original item back.

9. Refund Process

Once your return is received and inspected at our facility:

Inspection (2 business days): We will examine the returned product to confirm it meets the return conditions outlined above.
Approval Notification: You will receive an email confirming whether your return has been approved or rejected.
Refund Processing : Approved refunds will be processed to your original payment method within 2 business days of return approval.
Refund Confirmation: You will receive a final email confirming the refund has been issued.

10. Refund Timeline

While we process refunds promptly on our end, the time it takes for the refund to appear in your account depends on your bank or credit card issuer. Generally, refunds are reflected within 2 business days after we issue the refund. If your refund has not appeared after 2 business days, please contact your bank or card issuer first. If they are unable to assist, reach out to us and we will investigate further.

11. Order Cancellation

Before Shipment: You may cancel your order at any time before it has been shipped. To cancel, contact us immediately at info@veniceopticald.com or +1 (310) 539-2449. You will receive a full refund to your original payment method.

After Shipment: Once an order has been shipped, it can no longer be cancelled. You may either refuse delivery at the door or accept the package and initiate a return following the process outlined in this policy. Return shipping costs will apply if the reason for return is personal preference.

12. Damaged or Defective Products

If your eyeglasses, sunglasses, or any other product arrives damaged or defective:

Contact us within 48 hours of delivery at info@veniceopticald.com or +1 (310) 539-2449.
Provide your order number, a description of the issue, and photos of the damaged/defective item and packaging.
We will arrange a free return and send you a replacement or issue a full refund, including any shipping charges you paid.