Shipping Policy

Last Updated: August 31, 2026

At Venice Optical, we are committed to delivering your eyewear safely and efficiently. Please review our shipping policy below to understand how orders are processed, shipped, and delivered.

1. Order Processing Time

All orders are processed within 2 business days after your order is placed and payment is confirmed. Business days are Monday through Friday, excluding federal holidays observed in the United States.

Please note that orders placed on weekends or holidays will be processed on the next available business day. During peak promotional periods or holidays, processing may take slightly longer than usual.

2. Order Cutoff Time

Orders placed before 3:00 PM Pacific Time on a business day will begin processing the same day. Orders placed after this cutoff time will be processed on the following business day.

3. Shipping Timeframes

Once your order has been processed and shipped, estimated delivery times are as follows:

Shipping time: 4-6 working days after shipment

Please note that these are estimated delivery times and may vary based on your location and carrier's schedule.

4. Shipping Costs

We are pleased to offer FREE standard shipping on all orders within the United States. No minimum purchase is required.

5. Shipping Destinations

We currently ship to addresses within the United States, including all 50 states, the District of Columbia, and US territories.

At this time, we do not offer international shipping. If you have questions about shipping to a specific location, please contact us.

6. Delivery Carrier

All orders are shipped via UPS. We select the shipping method based on your order size and destination.

Standard Packages (eyeglasses, sunglasses, contact lenses): Delivered by UPS Ground to your doorstep.
Oversized Packages (bulk orders or larger items): May be delivered via UPS Freight or specialized carrier. For oversized deliveries, the delivery team will contact you in advance to schedule a delivery window. Please ensure someone is available at the delivery address to receive the package.

7. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can also track your order at:

UPS: www.ups.com/track

If you have not received a shipping confirmation within 5 business days of placing your order, please contact us so we can look into it for you.

8. Order Cancellation

We understand that plans can change. Here is how our cancellation policy works:

Before Shipment: If you wish to cancel your order before it has been shipped, please contact us as soon as possible. Orders that have not yet been dispatched are eligible for full cancellation with a complete refund to your original payment method.
After Shipment: Once your order has been shipped, it can no longer be cancelled. In this case, you may refuse the delivery at the door, or once you receive the package, you may initiate a return in accordance with our Refunds & Returns Policy. Please note that return shipping costs may apply.

9. Delivery Issues

If your package appears to be lost or damaged during transit, please contact us immediately. We will work with UPS to resolve the issue and ensure you receive your order or a replacement.

Lost Packages: If your tracking information shows "delivered" but you have not received the package, please allow 48 hours as the carrier may have marked it delivered early. If the package is still not found after 48 hours, contact us for assistance.
Damaged Packages: If your package arrives damaged, please photograph the packaging and the item, then contact us within 48 hours of delivery so we can arrange a replacement or refund.